Terms and Conditions

Definitions

“Client”, “Services”, and “Project” refer to the agreed scope confirmed in writing (including email correspondence).

Appointment

A formal appointment is created upon receipt of payment and written confirmation of instruction. No services commence prior to this stage.

Scope of Services

Services are strictly limited to the agreed scope. Any additional work requires written instruction and may incur additional fees.

Deliverables

Deliverables include drawings, reports, and outputs defined within the agreed scope.

All deliverables are issued in digital PDF format unless otherwise agreed.

Alternative formats (CAD/BIM/editable files) may incur additional fees.

Printed copies are not included and will be charged separately.

Programme & Delays

Project timelines depend on client responses and third-party inputs.

Delays may result in revised timelines and additional fees.

RIBA Plan of Work

The RIBA Plan of Work is used as a reference framework only unless expressly agreed.

Client Responsibilities

The client must provide accurate information, access, and timely decisions.

Reliance on Information

The consultant may rely on information provided without independent verification.

No liability is accepted for inaccuracies in such information.

Communication

Email is the primary contractual communication method.

A 48-hour response timeframe applies; urgent requests are not accepted.

Clear written “yes/no” approval is required before action is taken.

In absence of instruction, the consultant is not obliged to proceed.

Fees & Payment

Fees are payable as agreed and are non-refundable once work has commenced.

Variations

Changes to scope or deliverables must be agreed in writing and may incur additional fees.

Revisions

The fee includes a reasonable number of iterations.

Additional revisions are treated as variations.

Expenses

Expedited Services

Accelerated delivery may be offered at additional cost.

Planning & Approvals

No guarantee is given for planning or statutory approvals.

Liability, Insurance & Third-Party Reliance

Liability is limited to fees paid under this appointment.

Liability is proportionate where multiple parties are involved.

No third party may rely on the Services without written consent.

No liability is accepted for third-party use or reliance.

Professional Indemnity Insurance is maintained where applicable.

Construction & Site Responsibility

The consultant is not responsible for construction or contractor performance unless agreed.

Time Limitation

No claims may be brought after 6 years from completion of services.

Intellectual Property

All design material remains the consultant’s property unless transferred in writing.

Copyright Licence

The client is granted a licence to use deliverables for the agreed project only.

Reuse on other projects is not permitted without consent.

Mass&many has rights to share all produced material for marketing purposes as banners or social media, any confidentiality agreement shall be confirmed separately.

Suspension & Termination

Services may be suspended due to non-payment, delay, or breach.

Suspension Costs

Costs incurred due to suspension or resumption are chargeable.

Dispute Resolution

Disputes shall first be addressed through negotiation before legal action.

Governing Law

This agreement is governed by the laws of England and Wales.

Amendments

Terms may be updated periodically. Continued engagement constitutes acceptance.

Professional Standard

The consultant shall perform the Services using reasonable skill, care, and diligence consistent with the standards expected of a suitably qualified architectural professional.